General

Live Course Experience

• Does my workshop require labs? Will I have to participate?
• Will beverages be provided at the workshop?
• I don't know my username or password to sign in
• I'm having trouble scanning the QR code. What can I do?
• Live Course Sign-In and Out
• Will I receive a manual?
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General FAQs

• ★ How to Contact Summit Customer Service
• Sales Tax Information
• How can I get a registration form?
• Does Summit offer CE credit for Social Workers?
• How can I get a copy of Summit's W-9?
• What is your cancellation policy?
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Summit Subscription FAQs

• I have a subscription. Why is a credit card being asked to register for a course?
• Why should I register for a subscription?
• What is your Summit Subscription Guarantee?
• Will my subscription auto-renew?
• Are group discounts available on subscriptions?
• What if my credit card information changes before my auto-renewal?
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Online Workshop FAQs

• Does Summit report to CE Broker?
• What if I forgot my username or password?
• How do I log into my account?
• Will I experience any occasional buffering or freezing of the video?
• How does the streaming video work?
• Are the videos downloadable or streaming?
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Mail Registrations

• Can I register with a Purchase Order?
• Where can I find registration form?
• I received a brochure in the mail. How can I register?

Live Webinars

• What are the system requirements to watch a Live Webinar?
• How early can I access the webinar?
• When will the certificate for the webinar be available to download?
• How do I take the test for the live webinar? (ON24)
• What happens if I lose connection during the webinar? Will I get removed from the webinar?
• What if I'm late to the live webinar? Will I still receive CEUs?
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Free Trial

• I still have questions, who can help me?
• I need CE Credits immediately, can Summit help?
• Are Summit online courses approved or registered for Continuing Education credit?

Subscription Payment Plans

• If I am offered the monthly payment plan, can I cancel anytime?
• If I am offered a monthly payment plan, how does that work?