General

General Announcements

• ★ How to Contact Summit Customer Service

Summit Subscription FAQs

• I have a subscription. Why is a credit card being asked to register for a course?
• Does my subscription run for a full year or calendar year?
• What if I forgot my username or password?
• How do I log into my account?
• Can I turn off my auto-renewal feature before I receive my auto-renewal email notice?
• What if my credit card information changes over the 365 days before auto-renewal?
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General & Live Workshop FAQs

• How is a voucher different than a credit?
• How can I use my credit?
• When will I receive my certificate?
• How can I get a registration form?
• How can a group register for a workshop?
• How can I get a copy of Summit's W-9?
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Online Workshop FAQs

• What if I forgot my username or password?
• How do I log into my account?
• Do you provide technical support?
• Will I experience any occasional buffering or freezing of the video?
• How does the streaming video work?
• Are the videos downloadable or streaming?
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