General

General Announcements

• ★ How to Contact Summit Customer Service

Summit Subscription FAQs

• I have a subscription. Why is a credit card being asked to register for a course?
• Why should I register for a subscription?
• What is your Summit Subscription Guarantee?
• Will my subscription auto-renew?
• Are group discounts available on subscriptions?
• What if my credit card information changes before my auto-renewal?
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General & Live Workshop FAQs

• When will I receive my certificate?
• How can I get a registration form?
• How can I get a copy of Summit's W-9?
• How will you notify me if a workshop is cancelled?
• Will you cancel a workshop due to inclement weather?
• What is your cancellation policy?
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Online Workshop FAQs

• What if I forgot my username or password?
• How do I log into my account?
• Will I experience any occasional buffering or freezing of the video?
• How does the streaming video work?
• Are the videos downloadable or streaming?
• Can the workshops be played on my phone?
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