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CE Course Returns & Cancellation Policy

CE Course Subscriptions & Digital Access Products

Last updated: January 07, 2026

Overview

Summit Professional Education ("Summit") provides digital educational products and subscription-based access to online courses, live virtual programs, and in-person training events. Because access to digital content is provided immediately upon purchase, refund eligibility is limited as outlined below.

This policy applies to all applicable purchases made at: summit-education.com

Refund Eligibility

A full refund is available only if all of the following conditions are met:

  • The cancellation request is submitted within 30 days of purchase or renewal.
  • The customer has not completed any course.
  • The customer has not taken any exam.
  • No CE credit has been earned or reported.

Non-Refundable Conditions

A purchase becomes non-refundable once any of the following occur:

  • A course is completed.
  • A test or assessment is taken for CE credit.
  • CE credit is earned or reported.
  • The 30-day refund window has passed.

Auto-Renewals

  • Subscriptions renew automatically unless canceled prior to renewal.
  • A renewal term may be canceled within 30 days of renewal for a full refund only if no courses have been completed and no CE credits have been earned during the renewal period.
  • Refunds are not available after course completion or CE credit usage.

Approved refunds are issued to the original payment method.

Policy Transparency

  • This policy applies equally to all customers.
  • Exceptions are not guaranteed.
  • This policy does not limit any rights required by applicable law.

Non-Subscription / Single-Purchase Products

Last updated: January 07, 2026

Overview

Summit Professional Education ("Summit") offers one-time purchase educational products, including online courses, live virtual programs, webinars, and in-person training events. Due to the digital nature of these products, refund eligibility is limited as outlined below.

This policy applies to all applicable purchases made at:  summit-education.com

Digital Courses & Online Programs

Learner-Initiated Cancellation

  • Refunds are available within 30 days of purchase if the course has not been completed and no CE credit has been earned.
  • Once a course is completed or CE credit is earned, the purchase becomes non-refundable.

Provider-Initiated Cancellation or Discontinuation

In the event that Summit cancels or discontinues access to a digital course or online program, affected participants will be offered one of the following:

  • Access to an alternative course of equivalent length and format,
  • A credit applied to their Summit account for the purchase price of that individual course, or
  • A full refund of the purchase price of that individual course.

Note: Individual course refunds or credits are not available for courses added to a Summit Subscription order.

Refunds will be processed within ten (10) business days of the participant’s refund request and returned to the original form of payment.

Live Courses, Workshops & Events

Learner-Initiated Cancellation

  • Substitutions may be made at any time.
  • For single-purchase live courses or workshops, cancellation requests must be received at least ten (10) days prior to the event to receive a refund less a $20 administrative fee per canceled attendee.
  • Cancellations made within ten (10) days of the event are non-refundable.
  • In place of a refund, a credit for the original dollar amount paid will be issued.
  • Credits may be applied toward any Summit product and expire one (1) year from issuance.

Provider-Initiated Cancellation or Rescheduling

Should Summit cancel or reschedule a live course, workshop, or event, registered participants will be offered one of the following:

  • Transfer of registration to an alternative course of equivalent length and format,
  • A credit applied to their Summit account for the purchase price of that individual course, or
  • A full refund of the purchase price of that individual course.

Note: Individual course refunds or credits are not available for courses added to a Summit Subscription order.

Refunds will be processed within ten (10) business days of the participant’s refund request and returned to the original form of payment.

Live Webinars & Live Stream Courses

Learner-Initiated Cancellation

  • Cancellation requests must be received prior to the course start date.
  • If a cancellation request is made after the course date, a credit for the original dollar amount paid will be issued.
  • Credits may be applied toward any Summit product and expire one (1) year from issuance.

Provider-Initiated Cancellation or Rescheduling

Should Summit cancel or reschedule a live webinar or live stream course, registered participants will be offered one of the following:

  • Transfer of registration to an alternative session of equivalent length and format,
  • A credit applied to their Summit account for the purchase price of that individual course, or
  • A full refund of the purchase price of that individual course.

Note: Individual course refunds or credits are not available for courses added to a Summit Subscription order.

Refunds will be processed within ten (10) business days of the participant’s refund request and returned to the original form of payment.

Approved refunds are issued to the original payment method.

Policy Transparency

  • This policy applies equally to all customers.
  • Exceptions are not guaranteed.
  • This policy does not limit any rights required by applicable law.

How to Cancel or Request a Refund

Contact Customer Care

Email: customerservice@summit-education.com

Phone: (800) 433-9570

Please include:

  • Order number
  • Purchaser name
  • Product or subscription purchased