Summit Professional Education is committed to addressing complaints openly, constructively, and in a manner that is fair to all parties involved. Our goal is to maintain and continuously improve a feedback process that supports a positive, safe, and productive environment for learning and professional growth.

The purpose of this process is to provide a clear and accessible path for resolving concerns as quickly as possible, at the most direct level when appropriate. A resolution under this policy is intended to ensure a fair and transparent process, though it does not guarantee a specific outcome. The success of this process depends on the cooperation and good faith of everyone involved.

How to Submit a Complaint

Submit your complaint in writing, including your name, course title, and a description of your concern:

customerservice@summit-education.com

Resolution Process

All complaints and concerns are reviewed by the Customer Service Team and will be acknowledged within 3 business days. A response will be provided as promptly as possible.

• If a matter requires investigation by another team, it will be escalated accordingly and reviewed with appropriate priority.
• For technical issues, while we work to address issues as quickly as possible, a guaranteed timeline for resolution may not always be available.
• Complaint trends are reviewed regularly and used to inform ongoing program improvements where appropriate.
• All complaints and their resolution outcomes are documented and records are retained for a minimum of 12 years.