General
Live/In-Person Course Support
- Need Live Course Help?
- Where can I find the Course ID for sign in and out?
- Satisfactory completion requirements: Live, In Person Courses
- Live Course Sign-In and Out
- What if I don't have a device to sign in and out?
- I don't know my username or password to sign in
General FAQs
- ★ How to Contact Summit Customer Service
- Summit's Satisfactory Completion Requirements
- When will I receive my certificate?
- Sales Tax Information
- How can I get a registration form?
- How can I get a copy of Summit's W-9?
Summit Subscription FAQs
- What are my subscription options?
- What does each subscription include?
- Will my subscription auto-renew?
- Can I upgrade my current subscription to Virtual or All Access?
- I've recently purchased a single course. Can I upgrade to a subscription?
- What is your Summit Subscription Guarantee?
Live Webinars
- Satisfactory Completion Requirements: Live Webinars
- What are the system requirements to watch a Live Webinar?
- How early can I access the webinar?
- When will the certificate for the webinar be available to download?
- How do I take the test for the live webinar?
- What happens if I lose connection during the webinar? Will I get removed from the webinar?
Online Course FAQs
- Satisfactory Completion Requirements: On Demand Courses
- Does Summit report to ASHA?
- Does Summit report to CE Broker?
- What if I forgot my username or password?
- How do I log into my account?
- Will I experience any occasional buffering or freezing of the video?
Live Streaming Course
- I can't access the live stream
- What if I'm late to the live stream? Will I still receive a certificate of completion?
- What happens if I lose connection during the live stream?
- How do I take the test for the live stream?
- How early can I access the live streaming course?
- What are the system requirements to watch a Live Streaming Course?
Free Course FAQs
- Can I walk into a free course?
- What if I'm unable to attend?
- Will I earn CE for the free course?
- How do I register for a free course?
- Am I eligible for a free course?
- Which course can I attend for free?