Summit uses the ON24 Platform for live webinars and live streams. Through this platform, attendance is tracked for all Live Interactive CE Webinars/Live streams. Certain browser settings, extensions, and security features can interfere with ON24’s ability to record attendance data. The tips below can help reduce the chance of tracking issues, though they cannot guarantee that attendance will be captured in every situation.

Before the Webinar

ON24 runs in your web browser, so there is nothing to download. For the best experience:

• Use a laptop or desktop computer. You can watch on a mobile device or a mobile/cellular connection, but we don’t recommend it. Mobile devices and connections are more likely to have interruptions that affect attendance tracking.
• Stay in one location for the entire webinar instead of moving between places or networks.
• Use a strong, stable internet connection. A wired or reliable Wi-Fi connection works best.
• Keep your device plugged in or make sure you can charge it during the session, so it doesn’t go into battery saver mode or shut down.
• Use the latest version of Google Chrome, Microsoft Edge, Mozilla Firefox, or Safari.
• Run the ON24 system test ahead of time to confirm your device and connection are ready: event.on24.com/view/help/sysreq.html
• If possible, join from a personal computer or network. Work computers and networks often have stricter security settings.

Adjusting Your Browser Settings

Adjusting the settings below may help ON24 track your attendance more reliably. Follow the steps for your browser.

Google Chrome

• Ad-Blockers: Click the puzzle piece icon (Extensions) ➔ click your ad-blocker ➔ click the Power/Pause button for ON24.
• Cookies: Click the three dots (Menu) ➔ Settings ➔ Privacy and security ➔ Third-party cookies ➔ select Allow third-party cookies.
• Memory Saver (prevents tab sleeping): Click the three dots ➔ Settings ➔ Performance ➔ under Memory Saver, click Add next to “Always keep these sites active” and enter [*.]on24.com (Type it exactly as shown, including the brackets and asterisk).

Mozilla Firefox

• Tracking Protection: Click the Shield icon to the left of the URL address bar ➔ toggle the Enhanced Tracking Protection switch to Off.
• Protection Level: Click the three lines (Menu) ➔ Settings ➔ Privacy & Security ➔ under Enhanced Tracking Protection, change your setting from Strict to Standard.

Microsoft Edge

• Ad-Blockers: Click the Extensions icon ➔ click your blocker ➔ click the Power/Pause button.
• Tracking Prevention: Click the lock icon to the left of the URL bar ➔ toggle Tracking prevention for this site to Off.
• Cookies: Click the three dots ➔ Settings ➔ Cookies and site permissions ➔ Manage and delete cookies and site data ➔ toggle Block third-party cookies to Off.
• Tab Sleeping: Click the three dots ➔ Settings ➔ System and performance ➔ scroll to “Never put these sites to sleep” ➔ click Add and enter [*.]on24.com (Type it exactly as shown, including the brackets and asterisk).

Safari (Mac)

• Tracking Protection: Click Safari in the top menu bar ➔ Settings (or Preferences) ➔ Privacy ➔ uncheck Prevent cross-site tracking.
• Cookies: In the same Privacy tab ➔ uncheck Block all cookies.
• Content Blockers: Right-click (or Control-click) the URL address bar ➔ select Settings for on24.com ➔ uncheck Enable Content Blockers.

Additional Tips

• Keep the webinar tab open for the entire session, and avoid minimizing the browser or letting your computer go to sleep.
• Avoid joining from multiple devices or browser tabs at the same time.
• If audio or video stops, refresh the page rather than closing the tab and rejoining from a new link.
• If you are on a work computer, your IT department may control some of these settings. Contact them if you are unable to change them.